People First
This 12 week package places significant focus on your greatest asset "PEOPLE". These vital foundational elements foster success on a day to day basis, perfect for the salon/spa owner seeking structure to support and introduce employees into your company. Package comes complete with weekly strategy calls, execution plans and deliverables.
Custom Salon/Spa Manual
Set your brand expectations with a fully customized manual complete with company handbook, standards, policies and procedures.
Interview Structure
Identify your ideal team member
Step by step interview system
Candidate evaluation
Recruiting Guide
Complete email sequences
Prescreening assistance
Orientation Guide
Onboarding system
5 day training plan
Day 1-60 new team member planning
Long-Term Engagement
This 12 week package imparts on the journey of gaining, retaining and engaging long term relationships for both the internal and external client alike. Ideal for the salon/spa owner who has both employees and clientele seeking retention and engagement. Package comes complete with weekly strategy calls, execution plans and deliverables.
Client Retention
12 Month promotional calendar
or membership program development
Client loyalty program
Community engagement
Team Retention
Scalable pay structure to support spa goals
Incentive plans
Customized spa meeting plans
Consultation scripts to reach service & retail goals
Professional Development
Goals evaluations
Goal planning
Team review templates
Management Training
With an emphasis on management proficiency this package implements best practices to hone your management team, keeping you prepared , proactive and progressive for years to come.
Business Assessment
Our business assessment provides a full analysis and reports of your key performance indicators that affect your business on a regular basis, helping you to realize the current state of your business so you can redirect and realign with your company vision
Profit & Loss Evaluation
Expense redirection
Overhead evaluation
Consumed evaluation
Service Menu Evaluation
Price evaluation
Service evaluation
Management Training
Inventory
Vendor rapport
Personal development
Suite Success
Gain knowledge and intel to embody and apply industry best practices to create a solid foundation to increase from your current state of business ushering into your next phase. This specific journey is for intermediate suite entreprenuer professional seeking to usher in their next phase of success.
Setting & Achievable Financial Goals
Are you meeting your business financial goals? Or do you have financial goals?
What best practices are in place to assure you achieve your goals?
Get clear and learn how to use what you have to meet the needs of your business.
Effective Consultation
The uttermost foundational element in client relation, retention and increase. This imperative step is not to be taken lightly and should be likened to as a treasure box. Learn to place value on your most valuable asset and use these assets as leverage.
Service & Product Promotional
Create promotions that increase your bottom line and peak curiosity. Discounts are great for your clients but how do they benefit you? Learn strategy in promotions, service and product highlights.
Loyalty Programs
Reward your client and they will reward you. Learn to redirect your marketing dollars and invest them into your clients as they invest in you.
Client Retention
You have a consistent clientele and that is great, but is Mrs. Johnson receiving the same service for the past 2 years? If your clientele have plateaued or has remained stagnant you have to increase the engagement rate. Learn how to use all of the elements mentioned to increase client retention.